Terms of Service

1. Who we are and acceptance of these Terms

ImportHQ ("the Service") is operated by Sweet and Salty Brands Pty Ltd (ABN 85 689 037 205) trading as ImportHQ ("ImportHQ", "we", "us", "our"), a company registered in New South Wales, Australia.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of a business or other entity, you confirm that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and using the Service for business purposes to create an account.

3. Description of the Service

ImportHQ is a web-based production tracking and planning toolkit for importers and wholesalers. It allows you to record and track purchase orders from placement through production to shipment, and provides planning calculators including landed cost, margin and pricing, supplier comparison, cash flow timelines, and freight comparison. Availability of features depends on your plan (see section 6).

The Service is a record-keeping, planning, and decision-support tool. It does not place orders, make payments, book freight, lodge customs declarations, or communicate with your suppliers on your behalf, and it does not verify the information you enter.

4. Not professional advice

All outputs generated by the Service, including cost estimates, margin calculations, freight comparisons, cash flow projections, and any dates or milestones shown in production tracking, are estimates based on the information you enter and are for planning purposes only. They do not constitute financial, tax, accounting, customs, legal, or other professional advice.

Duty rates, GST, freight costs, insurance, and other charges vary by product, origin, trade agreement, and carrier, and change over time. You should always verify calculations and seek independent advice from a qualified accountant, licensed customs broker, freight forwarder, or other relevant professional before making any business, financial, or import decisions.

5. Exchange rates and data accuracy

Exchange rates displayed in the Service are sourced from third-party providers and may be delayed by an hour or more. They are indicative only and are not guaranteed for any transactional purpose. ImportHQ makes no representation as to the accuracy, completeness, or timeliness of any rate, reference data, or default value displayed. You are responsible for the accuracy of all information you enter into the Service.

6. Plans, subscriptions, and billing

Free plan. The free plan gives access to selected calculators and to the production tracker for a limited number of purchase orders (currently 3). It requires no credit card and is available for as long as we continue to offer it. We may change what the free plan includes, including the purchase order limit, on reasonable notice.

Pro plan. The paid Pro subscription removes the purchase order limit and unlocks all tools, saving, exports, document storage, and the ability to add team members. Pro is billed monthly or annually in advance. By subscribing, you authorise us and our payment provider (Stripe) to charge your nominated payment method at the start of each billing period until you cancel. Prices are shown in United States dollars (USD). Your card may be charged in your own currency at the exchange rate applied by our payment provider. Australian customers are charged GST where GST applies.

Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep Pro access until then. We do not provide refunds or credits for partial billing periods, except where required by law (see section 13).

Failed payments. If a payment fails, we may retry it and notify you. If payment is not received within a reasonable time, your account will revert to the free plan. Your tracking data is retained in accordance with section 8, but Pro-only features and data may be inaccessible until your subscription is reinstated.

Price changes. We may change our prices. We will give you at least 30 days’ notice by email before any price change takes effect for you, and it will apply from your next billing period after that notice. If you do not agree, you may cancel before the change takes effect.

7. User accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate account information and keep it up to date. You agree to notify us immediately at support@importhq.net of any unauthorised use of your account. We are not liable for any loss resulting from unauthorised use of your account that occurs before you notify us, except to the extent caused by our own breach of these Terms.

8. Your data

Ownership. You retain all rights in the purchase orders, supplier details, production information, documents, calculations, and other content you enter into or upload to the Service ("Your Data"). You grant us a limited, non-exclusive licence to host, store, process, back up, and display Your Data solely to provide and improve the Service for you and to comply with our legal obligations.

Your responsibilities. You are responsible for Your Data, including its accuracy, and for ensuring that you have the right to enter any third-party information (such as supplier contact details) into the Service. You must not upload content that is unlawful, infringing, or contains malicious code.

Export. While your account is active, you can export Your Data using the export features available on your plan. We recommend keeping your own copies of important records; the Service is not a substitute for your own business records or backups.

Deletion. If you close your account, or if we terminate it under section 12, Your Data will be deleted or anonymised within 30 days, except where we are required by law to retain it or it remains in routine backups for a limited period, as described in our Privacy Policy.

9. Acceptable use

You agree not to: use the Service in breach of any applicable law or regulation; attempt to gain unauthorised access to the Service, other users’ accounts, or our systems; reverse engineer, decompile, scrape, or copy any part of the Service; use automated means (bots, scripts, crawlers) to access the Service other than through features we provide; share one account between multiple businesses or resell access to the Service; or use the Service in any way that could damage, disable, overburden, or impair it.

10. Intellectual property

The Service, including its design, code, calculators, text, and other materials (but excluding Your Data), is owned by Sweet and Salty Brands Pty Ltd and is protected by copyright and other intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes. You may not reproduce, distribute, modify, or create derivative works of the Service without our prior written consent. Any feedback or suggestions you provide may be used by us without obligation to you.

11. Third-party services

The Service relies on third-party providers, including Stripe (payments), Supabase (database, authentication, and file storage), Vercel (hosting and analytics), and an exchange rate data provider. Your use of payment services is also subject to Stripe’s terms. We are not responsible for the availability or performance of third-party services outside our control.

12. Suspension and termination

You may close your account at any time from your account settings or by contacting us.

We may suspend or terminate your access to the Service if you breach these Terms, if your use creates a security or legal risk, if payment for a paid plan is not received, or if we are required to do so by law. Where practical, we will give you notice and an opportunity to remedy the issue first.

We may also modify, discontinue, or retire the Service or any feature. If we discontinue the Service entirely, we will give paid subscribers at least 30 days’ notice and a reasonable opportunity to export Your Data, and we will refund any prepaid fees for the unused portion of your billing period.

Sections 4, 8 (Deletion), 10, 13, 14, and 16 survive termination.

13. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can be limited, our liability is limited, at our option, to resupplying the Service or paying the cost of having the Service resupplied.

14. Limitation of liability

To the maximum extent permitted by law and subject to section 13, ImportHQ and its directors, employees, and agents are not liable for any indirect, incidental, special, consequential, or punitive loss, or any loss of profits, revenue, business, goodwill, or data, arising out of or in connection with the Service or these Terms, however caused, including from reliance on any calculation, estimate, exchange rate, or production date shown in the Service, or from loss of or damage to Your Data.

Subject to section 13, our total aggregate liability to you for all claims arising under or in connection with these Terms or the Service is limited to the total amount you paid to us in the 12 months preceding the event giving rise to the claim, or USD $100 if you have not paid us anything.

15. Disclaimer of warranties

Subject to section 13, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, secure, error-free, or free of harmful components, or that outputs will be accurate or fit for your particular purpose.

16. Indemnity

You agree to indemnify us against any claims, losses, or costs (including reasonable legal costs) arising from your breach of these Terms, your misuse of the Service, or Your Data (including any claim that Your Data infringes a third party’s rights), except to the extent caused by our negligence or breach.

17. Changes to these Terms

We may update these Terms from time to time. For material changes we will give you at least 14 days’ notice by email or by a prominent notice within the Service before they take effect. If you do not agree to the updated Terms, you may close your account before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found to be unenforceable, the remainder continues in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a sale or restructure of our business.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.

20. Contact

Questions about these Terms: support@importhq.net

Sweet and Salty Brands Pty Ltd (ABN 85 689 037 205) trading as ImportHQ, New South Wales, Australia. Our full registered address is available on request by emailing support@importhq.net.